FAQ

  • What are your payment options?
You can use debit or credit cards like  Mastercard, Visa and Amex,
or use your Paypal account.

  • Do you offer gift wrapping?

Yes! Every order will arrive in a beautifully labeled jewelry box, safely packaged in a padded envelope. Free elegant paper, ribbon and greeting card will also be provided upon request, please write me a message.

  • Shipping and tracking:
As a default we use registered airmail which takes around 5-20 days to arrive. You will be provided a tracking number once the package is on its way.
Please keep in mind that in some countries tracking information is not available for regular registered shipping) which may change the delivery time to 10-20 days. For more information send me a message or email.

With DHL Express door to door service, the tracking information is provided by the DHL operator website in the origin or destination country. Estimated delivery time is 3-8 days.
  • When can I expect my package to arrive?
Priority registered mail (default) :
USA: 7-10 business days
Europe: 5-7 business days
Australia, New Zealand and Oceania: 12-15 business days
Everywhere else: 10-20 business days


DHL: (please supply Phone #) 

USA: 3-6 business days
Europe:3-6 business days
Australia, New Zealand and Oceania: 5-8 business days
Everywhere else: 4-7 business days

* Please note that delivery times do not include the shipping day, holidays, or any delays in destination customs or post services.*

  • Why supplying your correct shipping address is very, very important:

Please make sure your address is correct! Packages returned to us, due to a wrong address (or no claim) will be re-shipped with additional shipping costs.

If you change the address before getting your shipping notice - please make sure to update us. In addition, if you change the address after receiving your shipping notice, please make sure someone at the old address will sign for your package / hold onto it for you.
Packages lost due to changed addresses will not be replaced by us.

If you are planning on shipping to your work, hotel or any other public location - although we will do our best to assist -  we cannot be responsible for any delay or lost packages.

  • More Returns \ Exchanges Information:
For return policy please refer to product page
Your satisfaction is very important to me so if any problem arises, please contact me and I will find a solution. I would really appreciate it if you let me iron out any of the kinks in your order before you leave a review!
  • Custom and personalized orders:
Custom or personalized orders can’t be returned because of the nature of these items. However, if such an Item arrived damaged or defective, please contact me within 3 days of arrival and I will accept its return.
  • Sales and coupons:
If a product is on sale, using a coupon code on the reduced price is not possible.